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Post by devastitis on Apr 22, 2016 18:24:23 GMT -6
That doesn't surprise me for some reason. I have a pair of 633IIs from them - and when I ordered they quickly got me tracking all was well. So, two days later, day before the shipment was scheduled to be delivered a packages arrives, its the 633IIs same size and everything. So, went back to the tracking and what they emailed me for tracking was wrong - so I sent them an email giving them the heads up, could have a confused costumer coming or something. So, next day another SE package arrives, and its another pair of 633IIs. So being fair, I emailed SE explaining it, and their response wasn't even a "thanks for letting us know" it was just "ship the extra back", which for whatever reason rubbed me the wrong way. Not saying i expected credit, or anything, but found it all weird they never said "oops our bad" or "thank for letting us know" could have sold and moved on. I also had to confirm I was shipping back on their dime, and had to bug em to pay me. Was weird all around. Kinda take their service with a grain of salt - oh and when I did get these I tried the "can you tell me what the thighs are on the 3 pairs you have in stock" and sure enough was just what they had on the sight "all pairs". Only used SE for some Iron Heart, and honestly if looking at that brand - without a doubt I'd go to IHUK. Just seems to be a bit more happy to help. But damn that 633 That's friggin terrible. That's like the worst response in that situation. It lacks intelligence/GAF. |
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Post by drewcandraw on Apr 22, 2016 18:26:54 GMT -6
When people or stores rub me the wrong I always give them the benefit of the doubt cause maybe it was a bad day. But when you get same treatment twice, I'm done.
That's why I shopped a lot at TS cause dudes are chill and we just hang out. Cool that they always offer beers to me.
Customer service and employees are sometimes a reflection of the owner and the business as I have learned in the past.
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Post by devastitis on Apr 22, 2016 18:40:11 GMT -6
When people or stores rub me the wrong I always give them the benefit of the doubt cause maybe it was a bad day. But when you get same treatment twice, I'm done. That's why I shopped a lot at TS cause dudes are chill and we just hang out. Cool that they always offer beers to me. Customer service and employees are sometimes a reflection of the owner and the business as I have learned in the past.This is very true. If the boss doesn't give a sh*, employees will follow suit, unless they're one of those rare employees who are just wired to work hard/show good CS and attitude. There's just too many options out there to waste your time and money on a business that DGAF about you, and aren't thankful for your patronage. Especially a place like SE, where you can buy stuff that they carry from anywhere around the world, minus their made for SE offerings. But even then, you can always just go with a different option, as most brands are similar enough. |
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Post by Deleted on Apr 22, 2016 21:30:16 GMT -6
Seems to me that they are tools, the lot of them... And, honestly the people who rave about them always seem to have that same tool personality.
Acquired taste?
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kiya
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Post by kiya on Apr 29, 2016 16:55:33 GMT -6
Hello all.. what did i just walk into? A four page log bash-fest on Self Edge? Honestly, it's upsetting seeing this because we pride ourselves on the best service we can give and try and make it right anytime a transaction doesn't go as planned. But from reading through this thread you'd think we have no idea what we're doing, when in reality i assure you, we do. We have five shops and a bustling online store, we do our best at all times and are always working to offer the best product, with the best service, at the lowest price while still being able to stay in business. The idea that we're marking things up too high is absurd, it's a fact that our margins are lower than any other clothing store in North America except for Blue in Green, which deals with the same low margins we do across the board for nearly all their (and our) brands. Regardless.. if i can ever be of help, email me. I still answer every single email sent to Self Edge. Also, wanted to reply to a complaint on the last page where the member doesn't exactly tell an accurate story. SE is a joke isn't it. I bought a shirt online from them (first time buying anything from them) a couple days ago and later that day I get an email from Kiya that they made a mistake with their stock and didn't actually have it. He also offered as a condolence to let me have *any* shirt they had in stock regardless of price, for the price I paid for the original shirt. I sent a reply to clarify that is what he really meant, then went and looked at all their shirts and found a couple I liked that were more expensive than the original shirt. Then I get a reply that yes, that really is what he meant, but to nevermind, that he just went ahead and refunded me. F#cker!! This pissed me off, Your response to my email where i offered you any shirt (at any cost) instead of the out of stock item was exactly this: "No just that one. Thanks anyway" That was word for word the email you sent, so we refunded you immediately. You did not allude to the fact that you were going to email us later with a shirt selection, so why would we have waited to refund you? Your email was very clear, you were not interested. |
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Post by Deleted on Apr 29, 2016 17:24:29 GMT -6
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Post by matt on Apr 29, 2016 17:25:34 GMT -6
kiya - Thank you for joining the forum. While we don't encourage bashing of retailers or manufacturers, we do ask members to provide relevant information. Of course, having both sides to any discussion helps the readers formulate their own opinions. I for one have not read through this entire subthread, but I was recommended to check out the shop on my next visit to my company's SF office. Point being - welcome and we appreciate your input.
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Post by gaseousclay on Apr 29, 2016 19:42:26 GMT -6
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Post by DigDug on Apr 29, 2016 19:58:39 GMT -6
Welcome kiya We're a finicky bunch here (as you have read). I also believe we're maturing . Many of us a few years back would have and did Balk at the idea of spending so much on a single item. But many of us have come to learn and appreciate the finer details of apparel. We welcome your input not only on the details of apparel but also on the details of retail. I was one who would never have even thought of buying anything from SF but I've changed my view. Most of us are just working stiffs (that sometimes blow off here). Welcome and look forward to your post. |
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Post by oatwilly on Apr 30, 2016 20:15:28 GMT -6
SE is a joke isn't it. I bought a shirt online from them (first time buying anything from them) a couple days ago and later that day I get an email from Kiya that they made a mistake with their stock and didn't actually have it. He also offered as a condolence to let me have *any* shirt they had in stock regardless of price, for the price I paid for the original shirt. I sent a reply to clarify that is what he really meant, then went and looked at all their shirts and found a couple I liked that were more expensive than the original shirt. Then I get a reply that yes, that really is what he meant, but to nevermind, that he just went ahead and refunded me. F#cker!! This pissed me off, Your response to my email where i offered you any shirt (at any cost) instead of the out of stock item was exactly this: "No just that one. Thanks anyway" That was word for word the email you sent, so we refunded you immediately. You did not allude to the fact that you were going to email us later with a shirt selection, so why would we have waited to refund you? Your email was very clear, you were not interested. You know better than to say that, c'mon now. Funny how you left out that 2 seconds after I sent you the email you are quoting I sent another one saying, wait maybe I am interested. Then got your 'too late too bad so sad' reply. If you were truly customer service minded, you would have stood by that offer and offered to let me repay. You know what though, there are more pressing posts than mine that have been made here that are more deserving of an explanation. How about addressing those? Like the posts on the seemingly intentionally ruined jeans that came in to you for hemming. How about a word about what's going on there. The fact that you singled my post out, and didn't comment on these more serious accusations says a lot |
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kiya
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Post by kiya on May 1, 2016 9:01:31 GMT -6
Your response to my email where i offered you any shirt (at any cost) instead of the out of stock item was exactly this: "No just that one. Thanks anyway" That was word for word the email you sent, so we refunded you immediately. You did not allude to the fact that you were going to email us later with a shirt selection, so why would we have waited to refund you? Your email was very clear, you were not interested. You know better than to say that, c'mon now. Funny how you left out that 2 seconds after I sent you the email you are quoting I sent another one saying, wait maybe I am interested. Then got your 'too late too bad so sad' reply. If you were truly customer service minded, you would have stood by that offer and offered to let me repay. You know what though, there are more pressing posts than mine that have been made here that are more deserving of an explanation. How about addressing those? Like the posts on the seemingly intentionally ruined jeans that came in to you for hemming. How about a word about what's going on there. The fact that you singled my post out, and didn't comment on these more serious accusations says a lot You are correct, i singled out your post. The reason being your story didn't match up to what actually happened, hence why i posted the exact email you sent me. If anybody received the email you sent us you would not think they would be waiting for a second email. Once again, you sent the email and i immediately refunded you. From the few words you wrote in your initial email in no way did i read it as "please wait a few minutes so i can email you again with a different answer". You were done with the transaction and i wanted to refund you as quickly as possible as we don't like holding onto a customer's funds if we're not sending you any product. If you want me to come in here and reply to months of old posts, that won't solve much at this point, but I am here to help going forward. In reply to "intentionally ruining" somebody's jeans, that's ridiculous. You seem to have it out for us after our transaction. We at no time intentionally ruined anybody's jeans, we (and no store in the world that does chainstitch hemming) has every single color of thread ever used on a pair of jeans, we actually have a larger range than any other shop i've seen in the US and we have the same thread which is used at factories in Japan, the brands send spools of threads to our stores. We even have some from brands we don't carry. So we definitely go the extra mile there, but to think that we would have the identical thread for every jean, nobody has this, but we're very close. |
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Post by oatwilly on May 1, 2016 20:30:05 GMT -6
You are correct, i singled out your post. The reason being your story didn't match up to what actually happened, hence why i posted the exact email you sent me. If anybody received the email you sent us you would not think they would be waiting for a second email. Once again, you sent the email and i immediately refunded you. From the few words you wrote in your initial email in no way did i read it as "please wait a few minutes so i can email you again with a different answer". You were done with the transaction and i wanted to refund you as quickly as possible as we don't like holding onto a customer's funds if we're not sending you any product. If you want me to come in here and reply to months of old posts, that won't solve much at this point, but I am here to help going forward. In reply to "intentionally ruining" somebody's jeans, that's ridiculous. You seem to have it out for us after our transaction. We at no time intentionally ruined anybody's jeans, we (and no store in the world that does chainstitch hemming) has every single color of thread ever used on a pair of jeans, we actually have a larger range than any other shop i've seen in the US and we have the same thread which is used at factories in Japan, the brands send spools of threads to our stores. We even have some from brands we don't carry. So we definitely go the extra mile there, but to think that we would have the identical thread for every jean, nobody has this, but we're very close. "Have it out for you"?? No, you did me a favor by reneging on your offer. There was a shirt I was about to jump on, but after you changed your mind and recinded the offer, I went online and found it for $200 less than what you were asking for it. Had you not done that I might not have gone looking for it elsewhere first. So thanks for saving me $$$. I'd go so far as to encourage anyone that sees something they want for sale on your site to do a quick google search first before pulling the trigger. |
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kiya
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Post by kiya on May 1, 2016 21:47:51 GMT -6
You are correct, i singled out your post. The reason being your story didn't match up to what actually happened, hence why i posted the exact email you sent me. If anybody received the email you sent us you would not think they would be waiting for a second email. Once again, you sent the email and i immediately refunded you. From the few words you wrote in your initial email in no way did i read it as "please wait a few minutes so i can email you again with a different answer". You were done with the transaction and i wanted to refund you as quickly as possible as we don't like holding onto a customer's funds if we're not sending you any product. If you want me to come in here and reply to months of old posts, that won't solve much at this point, but I am here to help going forward. In reply to "intentionally ruining" somebody's jeans, that's ridiculous. You seem to have it out for us after our transaction. We at no time intentionally ruined anybody's jeans, we (and no store in the world that does chainstitch hemming) has every single color of thread ever used on a pair of jeans, we actually have a larger range than any other shop i've seen in the US and we have the same thread which is used at factories in Japan, the brands send spools of threads to our stores. We even have some from brands we don't carry. So we definitely go the extra mile there, but to think that we would have the identical thread for every jean, nobody has this, but we're very close. "Have it out for you"?? No, you did me a favor by reneging on your offer. There was a shirt I was about to jump on, but after you changed your mind and recinded the offer, I went online and found it for $200 less than what you were asking for it. Had you not done that I might not have gone looking for it elsewhere first. So thanks for saving me $$$. I'd go so far as to encourage anyone that sees something they want for sale on your site to do a quick google search first before pulling the trigger. I'll just put this out there in case you're not aware. Everything we sell is available for a lower price if bought from Japan. It's pretty obvious that this is the case considering we really only sell Japanese goods. This is the same deal when buying Japanese made products from Blue in Green, Rivet & Hide, DC4, Burg & Schild, Standard & Strange, etc.. literally every single shop outside of japan, because of basic retail economics. |
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kiya
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Post by kiya on May 1, 2016 21:50:52 GMT -6
In case anybody is super bored, we just finished the longest AMA ever done by a retailer or denim brand on reddit.
There's a lot of random information here, i wish there was a better way to organize it but at the end of the day it's reddit and that's the way reddit likes it:
https://www.reddit.com/r/rawdenim/comments/4gun7w/i_am_kiya_babzani_from_self_edge_we_specialize_in/
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Post by Winterland on May 1, 2016 23:19:39 GMT -6
Sounds like there was unintended miscommunication that caused the shirt order issue looking at these posts.
If someone was intentionally being an ass to which this doesn't seem like, then that would be a different story.
Then again I don't know and don't want to know full details. It's best to move onwards and upwards as they say.
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Self Edge
May 10, 2016 14:08:03 GMT -6
via mobile
Post by DigDug on May 10, 2016 14:08:03 GMT -6
kiyaHoping you didn't bail on us. Will SE be making any of the IH 17oz in the 633 fit?
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kiya
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Post by kiya on May 10, 2016 20:37:05 GMT -6
kiya Hoping you didn't bail on us. Will SE be making any of the IH 17oz in the 633 fit? Definitely not bailing! Am i allowed to post new product updates within this thread? The 633 fit is coming in the new 14oz IH denim, not the 17oz. We already have it in the natural indigo (633n) denim and the 21oz flagship denim (633s). |
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Self Edge
May 10, 2016 21:21:10 GMT -6
via mobile
Post by DigDug on May 10, 2016 21:21:10 GMT -6
kiya Hoping you didn't bail on us. Will SE be making any of the IH 17oz in the 633 fit? Definitely not bailing! Am i allowed to post new product updates within this thread? The 633 fit is coming in the new 14oz IH denim, not the 17oz. We already have it in the natural indigo (633n) denim and the 21oz flagship denim (633s). I'd like your thoughts on the 14oz when you receive it. It'll be a toss up between the flagship and 14oz. And Yes Please post what you've got coming. |
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Post by Deleted on May 10, 2016 21:47:07 GMT -6
I think now that you're here and the thread is named after your shop, there's no better place to get information than you. I'd say go for it kiya |
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Self Edge
May 11, 2016 21:26:30 GMT -6
via mobile
Post by scooter on May 11, 2016 21:26:30 GMT -6
kiya Hoping you didn't bail on us. Will SE be making any of the IH 17oz in the 633 fit? Definitely not bailing! Am i allowed to post new product updates within this thread? The 633 fit is coming in the new 14oz IH denim, not the 17oz. We already have it in the natural indigo (633n) denim and the 21oz flagship denim (633s). Speaking of updates... Is there any chance of another release of the 2111 by TFH ? |
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kiya
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Post by kiya on May 12, 2016 10:41:21 GMT -6
Definitely not bailing! Am i allowed to post new product updates within this thread? The 633 fit is coming in the new 14oz IH denim, not the 17oz. We already have it in the natural indigo (633n) denim and the 21oz flagship denim (633s). Speaking of updates... Is there any chance of another release of the 2111 by TFH ? Flat Head has no plans to remake the 2111, but in the late fall they'll have a new model made of their 20oz denim. We'll know what that fit/model is when we see the new collections in a couple of weeks. |
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Self Edge
May 12, 2016 17:18:35 GMT -6
via mobile
Post by scooter on May 12, 2016 17:18:35 GMT -6
Speaking of updates... Is there any chance of another release of the 2111 by TFH ? Flat Head has no plans to remake the 2111, but in the late fall they'll have a new model made of their 20oz denim. We'll know what that fit/model is when we see the new collections in a couple of weeks. Thanks. Good to hear it. If the fit/specs are anything close to those of the 2111, you can pencil me in for a 36. |
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Post by kkozel on Jun 9, 2016 12:39:30 GMT -6
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kiya
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Post by kiya on Jun 12, 2016 9:07:15 GMT -6
Thanks, glad you like them. The final production run came out absolutely perfect, they nailed the fit and details on these. |
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Post by kkozel on Jun 13, 2016 12:37:29 GMT -6
Thanks, glad you like them. The final production run came out absolutely perfect, they nailed the fit and details on these. Seems pretty close to the 633 from what I can tell. |
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