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Post by matt on Dec 11, 2016 9:46:48 GMT -6
Hello guys, I made this account to chime in and say my natural indigo cone 16s also were small...about 1.5 inches small in the waist. Sad to see that it wasn't just my pair but many pairs were affected as this denim is awesome. I am in the middle of losing weight so I'm going to hold onto these instead of returning them, as there is nothing really else gustin offers that I'm interested in anyways. Disappointing. You should reach out to Gustin regardless, let them give you the option to return/exchange or at least get credit or something. Credit off of a future buy could be worth having on hand. |
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caivs
New Member
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Post by caivs on Dec 11, 2016 10:22:09 GMT -6
Hello guys, I made this account to chime in and say my natural indigo cone 16s also were small...about 1.5 inches small in the waist. Sad to see that it wasn't just my pair but many pairs were affected as this denim is awesome. I am in the middle of losing weight so I'm going to hold onto these instead of returning them, as there is nothing really else gustin offers that I'm interested in anyways. Disappointing. You should reach out to Gustin regardless, let them give you the option to return/exchange or at least get credit or something. Credit off of a future buy could be worth having on hand. Oh I have already reached out to them, they just said send in the jeans for credit and pick something else basically. I then asked if they have received any (proper) returned 34 slims and they said no but to check back in a week. |
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Post by matt on Dec 11, 2016 22:51:36 GMT -6
You should reach out to Gustin regardless, let them give you the option to return/exchange or at least get credit or something. Credit off of a future buy could be worth having on hand. Oh I have already reached out to them, they just said send in the jeans for credit and pick something else basically. I then asked if they have received any (proper) returned 34 slims and they said no but to check back in a week. According to the stock store, 34 slim has quite a few choices. Heavy Italian, Grey Silk (2), Zimbabwe, Cone BluexBlack, Cone Slub, American Sixteener, Cone Black, Charcoal Organic, Brown Organic, Japan Deep Indigo, Double Black 23... |
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rp15
Junior Member
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Post by rp15 on Dec 11, 2016 23:41:06 GMT -6
Stock store could also contain garments that failed QC.....
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caivs
New Member
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Post by caivs on Dec 13, 2016 12:20:43 GMT -6
Oh I have already reached out to them, they just said send in the jeans for credit and pick something else basically. I then asked if they have received any (proper) returned 34 slims and they said no but to check back in a week. According to the stock store, 34 slim has quite a few choices. Heavy Italian, Grey Silk (2), Zimbabwe, Cone BluexBlack, Cone Slub, American Sixteener, Cone Black, Charcoal Organic, Brown Organic, Japan Deep Indigo, Double Black 23... Right but as I have previously stated, I am only interested in the natural indigo denim... |
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Post by benjaminpersitz on Dec 15, 2016 2:04:26 GMT -6
According to the stock store, 34 slim has quite a few choices. Heavy Italian, Grey Silk (2), Zimbabwe, Cone BluexBlack, Cone Slub, American Sixteener, Cone Black, Charcoal Organic, Brown Organic, Japan Deep Indigo, Double Black 23... Right but as I have previously stated, I am only interested in the natural indigo denim... Request a refund. Unacceptable for them to screw up a product you paid for, and then not refund you. They have no exchange for you, and they did not deliver on their promise. If they won't refund you, file a chargeback with your card company. Gustin does this WAY too often. |
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Post by exophobe on Dec 16, 2016 21:25:20 GMT -6
Right but as I have previously stated, I am only interested in the natural indigo denim... Request a refund. Unacceptable for them to screw up a product you paid for, and then not refund you. They have no exchange for you, and they did not deliver on their promise. If they won't refund you, file a chargeback with your card company. Gustin does this WAY too often. I've never heard of them refusing to refund someone when asked. First they try to get you to go for credit, as most retailers prefer, but if you say you want a refund they may become short with you, but there's no reason to believe they wouldn't based on most of the reported experiences with Gustin, and my own. |
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caivs
New Member
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Post by caivs on Dec 21, 2016 10:47:03 GMT -6
Request a refund. Unacceptable for them to screw up a product you paid for, and then not refund you. They have no exchange for you, and they did not deliver on their promise. If they won't refund you, file a chargeback with your card company. Gustin does this WAY too often. I've never heard of them refusing to refund someone when asked. First they try to get you to go for credit, as most retailers prefer, but if you say you want a refund they may become short with you, but there's no reason to believe they wouldn't based on most of the reported experiences with Gustin, and my own. For some reason I thought this wasn't possible, I've never really been in this position before but you guys have convinced me to ask for a refund. They ended up emailing me another pair of the natural indigo 34 slims that were returned and they were even smaller than the ones that I have. The whole situation is just very disappointing. Thanks everyone for the advice. Also can I file a chargeback if I paid with a debit card and not credit? |
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Post by northcoast on Dec 21, 2016 13:00:15 GMT -6
I've never heard of them refusing to refund someone when asked. First they try to get you to go for credit, as most retailers prefer, but if you say you want a refund they may become short with you, but there's no reason to believe they wouldn't based on most of the reported experiences with Gustin, and my own. For some reason I thought this wasn't possible, I've never really been in this position before but you guys have convinced me to ask for a refund. They ended up emailing me another pair of the natural indigo 34 slims that were returned and they were even smaller than the ones that I have. The whole situation is just very disappointing. Thanks everyone for the advice. Also can I file a chargeback if I paid with a debit card and not credit? Just work it out with their CS. No need to get all chargebacky. |
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Post by oatwilly on Dec 21, 2016 20:54:01 GMT -6
they'll refund you, no worries
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Post by nate001 on Jan 10, 2017 16:43:25 GMT -6
So, i am being crazy here?   I feel like the sleeves are obviously assymetric and the collar button does not line up with the box pleat. When I sent these pix to Ren at Gustin, he said he didn't see a problem. Still waiting to hear if I can get a refund vs. store credit. |
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Post by scooter on Jan 10, 2017 17:11:39 GMT -6
So, i am being crazy here? I feel like the sleeves are obviously assymetric and the collar button does not line up with the box pleat. When I sent these pix to Ren at Gustin, he said he didn't see a problem. Still waiting to hear if I can get a refund vs. store credit. If Ren said that, I'd say, he needs to adjust his blinders. |
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Post by bentin on Jan 10, 2017 17:13:46 GMT -6
Man, for a Gustin shirt, that's pretty much a 99 or 100. I feel weird defending them, but that looks about as good as the drunken sea seamstress is gonna do.
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Post by scooter on Jan 10, 2017 17:23:04 GMT -6
Man, for a Gustin shirt, that's pretty much a 99 or 100. I feel weird defending them, but that looks about as good as the drunken sea seamstress is gonna do. If she could just lay off the sauce for another 5 - 10 minutes, we may have something. He does have a point about the sleeves. But, that's more indicative of poor cutting. |
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Post by nate001 on Jan 10, 2017 17:23:30 GMT -6
So, i am being crazy here? I feel like the sleeves are obviously assymetric and the collar button does not line up with the box pleat. When I sent these pix to Ren at Gustin, he said he didn't see a problem. Still waiting to hear if I can get a refund vs. store credit. If Ren said that, I'd say, he needs to adjust his blinders. So you think this is a justified return, right? I'm questioning my sanity. |
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Post by bentin on Jan 10, 2017 17:47:36 GMT -6
Buying a Gustin patterned shirt is like putting your kid in a Syrian daycare. It may be cheap, but deep down you know it's not going to turn out okay.
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Post by scooter on Jan 10, 2017 18:13:50 GMT -6
If Ren said that, I'd say, he needs to adjust his blinders. So you think this is a justified return, right? I'm questioning my sanity. There is nothing wrong with your sanity. Your eyes are not deceiving you. The pleat is off. But, I think it probably looks worse than it is, because you have a dark pattern line accentuating it. Personally, I'd live with it, if all else was well. However, those sleeves would bug the hell out of me. Sleeves with a distinct horizontal line should be level with one another, if not in line with the body. If it were mine, I'd return it. |
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Post by nate001 on Jan 10, 2017 19:08:57 GMT -6
So you think this is a justified return, right? I'm questioning my sanity. There is nothing wrong with your sanity. Your eyes are not deceiving you. The pleat is off. But, I think it probably looks worse than it is, because you have a dark pattern line accentuating it. Personally, I'd live with it, if all else was well. However, those sleeves would bug the hell out of me. Sleeves with a distinct horizontal line should be level with one another, if not in line with the body. If it were mine, I'd return it. Yeah, the sleeves are so obviously mismatched. I pulled every other patterned shirt I have out of my closet and all of them have symmetric sleeves. The button and box pleat thing is not as obvious, true, but the more you look at it, the weirder it is. Thanks for for making me feel less crazy. |
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Post by nate001 on Jan 11, 2017 9:02:11 GMT -6
Buying a Gustin patterned shirt is like putting your kid in a Syrian daycare. It may be cheap, but deep down you know it's not going to turn out okay. I would agree, except the shirt was $116. Not IH prices, but not exactly cheap either. I have come to the (belated) realization that patterned shirts are best purchased either in person or from a company with an immpeccable reputation for construction (e.g. ratio, IH, etc.), solid shirts have some more wiggle room. |
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