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Post by DigDug on Sept 28, 2014 11:13:29 GMT -6
Great question. If your product is not right our fault or yours we will handle it. You can work with us and know we will work till we get it right or you can have your money back. This has always been my policy. Sometimes you just can't make everyone happy. Now if we are working with you and we are committed to make it right and we have spend time and energy into sending you anther pair and we are still not perfect at this point it is not cool to ask for a refund. We ask that you keep your commitment and allow us to do what we need to do to resolve the problem. That I feel is only fair. Bottom line no one wants to pay for something you don't like or don't feel it's worth the money. I can't tell you how many people I have dealt with that take the money and run and give little to nothing in return. These people will not last in the world of business and there time is limited. It's about relationship. I prefer to build good relationship with my customers the money and success will come. We have all heard the saying pigs get fat hogs get slaughtered. Very cool. I'm the most tolerant guy when it come to ill fitting jeans. There wasn't many 37" out there so I always had to hope a pair of 38" sew up small. I just hate all the bitching when some thing .25" out of spec. |
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Post by roman on Sept 28, 2014 11:15:17 GMT -6
Dam ok let me try something
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Post by ickes on Sept 28, 2014 11:16:09 GMT -6
but I would cop some lightweight ones too in the 5-6 oz range We would expect nothing less. Where should we send food donations to your kids?  LMAO.... |
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Post by matt on Sept 28, 2014 11:20:12 GMT -6
I haven't made a type 2 yet. It come up yesterday, some guys from the Reddit forum come over to visit and we talked about jackets for a few hours. I got some great ideas. They knew there stuff. I had a good time. You know the doors always open if anyone whats to come visit. Just keep in mind if you come after 5 my bullie is running around so if you see him his name is raja and just ask him to get his ball. Raja is no joke, lol. He's always watching from his overhead spot in the shop. Very cool dog. |
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Post by Old26 on Sept 28, 2014 11:21:13 GMT -6
I haven't made a type 2 yet. It come up yesterday, some guys from the Reddit forum come over to visit and we talked about jackets for a few hours. I got some great ideas. They knew there stuff. I had a good time. You know the doors always open if anyone whats to come visit. Just keep in mind if you come after 5 my bullie is running around so if you see him his name is raja and just ask him to get his ball. Raja is no joke, lol. He's always watching from his overhead spot in the shop. Very cool dog. We had a pit/shepherd mix. Pound dog - best dog ever. They get a bum rap. It's all how they are raised... |
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Post by univibe88 on Sept 28, 2014 11:21:41 GMT -6
Univibe try it now please let me know if it bounces back. We cant find any issues on our end. We use office635.com for email Still bouncing Roman... Yup. I just tried and it bounced. |
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Post by ickes on Sept 28, 2014 11:23:13 GMT -6
Yup. I just tried and it bounced. yup, same here |
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Post by roman on Sept 28, 2014 11:23:21 GMT -6
Found the problem. They moved the site to a new server and its caused the emails to bounce. wrong DNS. Should be good in a few.
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Post by roman on Sept 28, 2014 11:24:03 GMT -6
I agree Old26.
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Post by Deleted on Sept 28, 2014 11:26:48 GMT -6
was going to suggest checking the mx and dns info in office 365...especially if you recently set up the domain. even if you have everything right it can take a while to propagate the domain info to applicable servers.
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Post by Deleted on Sept 28, 2014 11:28:09 GMT -6
Raja is no joke, lol. He's always watching from his overhead spot in the shop. Very cool dog. We had a pit/shepherd mix. Pound dog - best dog ever. They get a bum rap. It's all how they are raised... they do get a bum rap, luckily there have been several good initiatives lately to try to change that perception. |
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Post by roman on Sept 28, 2014 11:30:09 GMT -6
Good Call David. That was the problem.
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Post by matt on Sept 28, 2014 11:31:14 GMT -6
HI all, I am having an issue with email It's strange but they are looking into it. I have a question. I'm getting a few request for the type 2 jacket. Any thoughts? Roman - definitely. I chatted with you on Facebook about the one I like. Is that one still on? Type III. Do you have any pics/mockups of the Type II? Type III from your FB page:  I'd be down for this Type III in the Nihon Menpu dark grey selvedge or even mixing it up with the Cone 1776 or even the Japanese khaki if it made a return. Too many options!  |
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Post by roman on Sept 28, 2014 11:32:07 GMT -6
It will and you will be able to do just that.
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Post by univibe88 on Sept 28, 2014 11:34:13 GMT -6
Good Call David. That was the problem. Does it take awhile for the fix to work? Email still bouncing back. |
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Post by Old26 on Sept 28, 2014 11:35:32 GMT -6
Good Call David. That was the problem. Does it take awhile for the fix to work? Email still bouncing back. Yes. For sure. Give it 30 mins or so and test again... |
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Post by Deleted on Sept 28, 2014 11:36:34 GMT -6
Good Call David. That was the problem. Does it take awhile for the fix to work? Email still bouncing back. If a DNS change was made it could take a while for the addressing info to propagate to servers. |
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Post by Guest on Sept 28, 2014 11:37:20 GMT -6
 ? Anyone? |
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Post by univibe88 on Sept 28, 2014 11:37:51 GMT -6
I like that jacket
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Post by Old26 on Sept 28, 2014 11:39:04 GMT -6
Rick has had a couple cool things over the years. I kinda dig it.
I'd like to see a HEAVY CORD jacket along those lines...
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Post by ickes on Sept 28, 2014 12:45:40 GMT -6
Roman- Is there any truth to the rumor that in a matter of months you might be getting your hands on 23/24oz. denim for Lawless!? And when is the ETA for the new website? Seeing you on this board bouncing ideas off this crew has definitely won me over. I'm totally rooting for Lawless! brother Cole, nice to see you made it here! welcome. that indeed is the rumor but we'll wait for confirmation from the man himself. |
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Post by roman on Sept 28, 2014 12:52:31 GMT -6
Hi Colerussell, I have order a 23oz. black on black and a 23oz. indigo from Japan. I Should know more in the next week. I'll post once I find out more. I'm also working on a 28-29oz.
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Post by roman on Sept 28, 2014 12:57:12 GMT -6
The Website should be ready in a few days Colerussell. I'm working on it now.
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Post by davelewis on Sept 28, 2014 13:06:42 GMT -6
Roman,
That is great to hear. I have a pair of 26oz. that I love, and they are great for riding. Totally interested in the mega weight, and know others here are also. |
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Post by roman on Sept 28, 2014 13:12:42 GMT -6
Davelewis, I'm working on it. I don't know if you guys know is but we had to retool to handle the heavy denims. The standard commercial sewing machines can't handle the heavy denims.
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