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Post by Deleted on Nov 20, 2014 16:19:06 GMT -6
i find it ironic that the device that keeps the fabric together is precisely what they cut off. i find it funny that it happens to a whole run and there is no sample testing happening. I'm pretty sure I'm over-reacting cause I'm in a bad mood, but this has me pretty upset, especially since this is the first update they've provided on this shirt. Just hope that since they cut off the square edge of the fabric that they managed to sew it straight, but I'm pretty certain I know how that's gonna go. You can call me 'all style with no substance", but I will not buy any selvedge item without the ID. Sorry, what is the point? I buy the selvedge because of that ID..... anyway, I don't think you are over-reacting at all. |
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Post by bentin on Nov 20, 2014 16:31:39 GMT -6
Great, now I'm watching my inbox with fear that a similar email about the WabiSabi is about to hit.
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Post by Deleted on Nov 20, 2014 21:20:06 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed.
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Post by exophobe on Nov 20, 2014 22:00:24 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed. The way I'm looking at it, if it comes in correct then it shouldn't be that big of a deal, but if it doesn't, then I'm done with it. I'm still deciding if I think the way they addressed it is sufficient for me, I'm trying to keep perspective on it. If I were Gustin, I'd insist that the shop eat the cost of manufacture, and reimburse for the fabric, but that's not a relationship I have to manage, so it's easy to judge from here. I've half a mind to respond and ask for a refund now, but I think that's the rest of my week talking, not the situation with the waffle dobby, so I'm taking a little bit of time with the decision. |
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Post by wisdom on Nov 20, 2014 22:25:40 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed. seems to have pretty interesting perspectives in to how companies treat customers. I wonder what he thinks of this.. |
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Post by davelewis on Nov 20, 2014 22:48:54 GMT -6
To cut the selvedge off of the material by mistake, seems unimaginable to me. After all, they are using a shop that does lots of higher end shirts for the Japanese market. It seems fair to me that those who are affected by this should at least be offered a decent discount on these, or some other perk. I couldn't let them get away with that mistake, especially with all the other stuff I've had to put up with.
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Post by Deleted on Nov 20, 2014 23:10:39 GMT -6
Just purchased a pair of Gustin natural duck canvas jeans (https://www.weargustin.com/store/384) NWOT on Grailed. They should be here in a few days, and I'm stoked. I've never owned a pair of jeans this color! Please post pics, colerussell. These are a pair that were originally on my top 3 list. I backed the last campaign in Jan '14 but blew the sizing and G let me cancel the order for store credit. I got my sizing figured out after that but they have not been offered since. It's been a while but every time in the past I did a net search, there were NO pics. They are like unicorn pants. |
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Post by Deleted on Nov 20, 2014 23:47:06 GMT -6
On the selvage cut off....
That's a major error. That's a "Hi, our subcontractor blew it so we are refunding your money or offering a full credit" mistake. It troubles me a little that they are willing to send these out at all. It's a defect. Period.
I don't know guys, I think if you buy a "selvage fabric shirt" and they cut the selvage off, it's pretty clear cut (no pun intended). How is this OK with anyone? Not saying anyone should be livid about a shirt but at some point you've got to stick up for yourself. Seems like it's time to calmly say "No Ren, this isn't ok, Gustin is not selling me what I paid for so I'll take a credit or refund, thanks".
If this doesn't bother you enough to ask for your money back, what would?
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Post by exophobe on Nov 20, 2014 23:47:22 GMT -6
To cut the selvedge off of the material by mistake, seems unimaginable to me. After all, they are using a shop that does lots of higher end shirts for the Japanese market. It seems fair to me that those who are affected by this should at least be offered a decent discount on these, or some other perk. I couldn't let them get away with that mistake, especially with all the other stuff I've had to put up with. This isn't a workshirt but rather one of their normal shirts, so not the shop that makes the workshirts. I'm trying not to divulge what they've already done since I don't think that's the honorable thing to do, but they did make an attempt at making it right. I still haven't decided how I feel about it, beyond frustrated. And I really haven't had as much bad luck as some others. |
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Post by exophobe on Nov 21, 2014 0:04:40 GMT -6
On the selvage cut off.... That's a major error. That's a "Hi, our subcontractor blew it so we are refunding your money or offering a full credit" mistake. It troubles me a little that they are willing to send these out at all. It's a defect. Period. I don't know guys, I think if you buy a "selvage fabric shirt" and they cut the selvage off, it's pretty clear cut (no pun intended). How is this OK with anyone? Not saying anyone should be livid about a shirt but at some point you've got to stick up for yourself. Seems like it's time to calmly say "No Ren, this isn't ok, Gustin is not selling me what I paid for so I'll take a credit or refund, thanks". If this doesn't bother you enough to ask for your money back, what would? Honestly not sure. I wanted to make sure I was thinking clearly about it before I responded. Part of it is in the thought that a shirt is just a shirt, the selvedge doesn't make a noticeable change in the actual function of the shirt. The upsetting part is that the fabric is unique, and their asshole vendor just went ahead and managed to cut the selvedge off of, presumably, 100 shirts in different sizes (and thus presumably at least a few different cut orders), and this blatant disregard of the work they're doing shows in the quality of product being shipped. The Gustin shirt sub has been getting more and more egregious in their errors, while Gustin has been finding more unique fabrics that get less and less respect. I just want to make sure I'm not overreacting for the wrong reasons. |
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Post by Mattbert on Nov 21, 2014 0:15:34 GMT -6
Yeah, I was a little bummed about that. The delays, not your Japan Olive shipment. The prioritized stuff (five denims only) that they started cutting in the first week of November and were working hard to get out before the end of the month is now shipping first week of December. BUT I WANT IT NOW!!! *stamps feet* Gustin is not alone in this, I think a lot of people were surprised to find out that this month is essentially over on Wednesday of next week. Indeed. We were just discussing this with a client of ours at work this afternoon, regarding a deliverable due on 12/1. Do we need to rush this and get it out the door by Wednesday lunchtime or is it cool if the thing is postmarked the following Monday, i.e. on the actual due date? He thought we were a little bonkers to be thinking we had to finish so "early", but not everyone shares that attitude. Not that I'm complaining. A few years ago, I worked a half day 5-9am on Thanksgiving morning before setting the laptop aside and helping out with the cooking...and then working 10-14 hours a day Friday through Sunday so that the company was able to meet some silly deadline that probably didn't even matter that much. That sucked, and I certainly don't wish a similar holiday experience on anyone associated with Gustin just so I can have some more jeans I don't need a few days sooner. |
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Post by bugula on Nov 21, 2014 6:47:21 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed. The way I'm looking at it, if it comes in correct then it shouldn't be that big of a deal, but if it doesn't, then I'm done with it. I don't know. We pay a premium for the material and the shop goes and neuters it. They should scrap the run and sell the pieces at a steep discount in /stock and either source more material to re-do the run or provide full refunds. The more I think about it, the less satisfied I am with their solution. |
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Post by brentkuz on Nov 21, 2014 9:04:57 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed. and exophobe now you see my point? |
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Post by brentkuz on Nov 21, 2014 9:06:26 GMT -6
The way I'm looking at it, if it comes in correct then it shouldn't be that big of a deal, but if it doesn't, then I'm done with it. I don't know. We pay a premium for the material and the shop goes and neuters it. They should scrap the run and sell the pieces at a steep discount in /stock and either source more material to re-do the run or provide full refunds. The more I think about it, the less satisfied I am with their solution. What was Ren's solution? Was there an offer for credit? Or anything for this matter. Sounded like it was an email that said sorry we cut off the ID but it's still the same shirt. Enjoy. |
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Post by bugula on Nov 21, 2014 10:07:15 GMT -6
didn't want to get into that. there was a credit that would put the shirt more in line with the cost of their non-selvedge oxfords.
that's kind of why i'm still shrugging my shoulders about it. would prefer they just take another at bat on them but i'm sure if i cared enough, i could get a refund and move on.
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Post by exophobe on Nov 21, 2014 11:02:46 GMT -6
What was Ren's solution? Was there an offer for credit? Or anything for this matter. Sounded like it was an email that said sorry we cut off the ID but it's still the same shirt. Enjoy. Doesn't feel right disclosing the value of the credit, but one was given without asking. Otherwise, it was (paraphrased) "bad news, dude cut the selvedge ID off yer shirt. here's a credit, they ship out next week." I'm just not certain I'm satisfied, and will be responding to them today. This was my first selvedge shirt, so I was actually kind of excited about that part, but I do realize it makes no functional difference in the shirt -- though having the ID would ensure that they couldn't finish it the same as they would a normal shirt with a loose edge. |
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Post by jockohomo on Nov 21, 2014 12:11:52 GMT -6
That's just stupid.. The way Ren worded that was like, "We cut off the ID. Oh well, nothing we can do about it. You'll just have to accept it." I'd be pissed. seems to have pretty interesting perspectives in to how companies treat customers. I wonder what he thinks of this.. That's an easy one, I would email them and tell them to not send it and give me store credit for the full amount. If I was brentkuz I would ask for a refund. |
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Post by Dirty_Denim on Nov 21, 2014 12:19:00 GMT -6
got this from Ren today...not sure if I care but a lot seems to not be going their way lately. "In regards to your Indigo Waffle Dobby shirt order, we recently learned that our cutter accidentally used the wrong marker for the fabric and mistakenly cut off the selvedge ID. We're going to have these shirts sewn up as is. They'll look exactly the same, but there will not be a selvedge ID on the inside of the shirt placket." Same here, apparently it's credit season over at Gustin. I'm not sure where they're finding these people, and I don't know how upset I am. I mean I guess I'm alright, and they claim they'll ship before Thanksgiving. If that doesn't happen then I guess I'll reassess my feelings. Though I almost wouldn't be surprised if it shows up with a frayed placket where the fabric was cut off, but maybe that's just the shit week I'm having. I mean how do you cut of an entire selvedge ID? First you make that mistake by cutting 100's of shirt patterns at one time and 2nd you hire a cutter that has no idea what selvedge even is. If that cutter understood the fabric was selvedge I am sure he would have said "This doesnt seem right" |
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Post by bugula on Nov 21, 2014 13:06:38 GMT -6
i love the waffle texture/material but decided to decline the shirt and will pick it up again if it comes through a second time.
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Post by wisdom on Nov 21, 2014 13:14:31 GMT -6
It probably matters less with textured versus patterned shirts, but if the cut isn't straight, the texture won't line up vertically, either.
A potential conflict I see here is if enough people accept the terms, or aren't even bothered by this, it could become a "risk" consumers will come to accept. Not suggesting they would do this intentionally with leftover fabric that was cut correctly, of course.
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Post by wisdom on Nov 21, 2014 13:42:24 GMT -6
What was Ren's solution? Was there an offer for credit? Or anything for this matter. Sounded like it was an email that said sorry we cut off the ID but it's still the same shirt. Enjoy. Doesn't feel right disclosing the value of the credit, but one was given without asking. Otherwise, it was (paraphrased) "bad news, dude cut the selvedge ID off yer shirt. here's a credit, they ship out next week." I'm just not certain I'm satisfied, and will be responding to them today. This was my first selvedge shirt, so I was actually kind of excited about that part, but I do realize it makes no functional difference in the shirt -- though having the ID would ensure that they couldn't finish it the same as they would a normal shirt with a loose edge. Honestly, I think the solution is pretty fair, though the difference should have been offered as a refund and, most importantly, they should have asked for approval and not just told you how it's going to be. I bet if Ren had just asked if these terms were "ok," instead of sending out a dictate, he would have gotten more people to accept the terms and also created more goodwill. ..I don't know Ren, but from what I've seen posted about, he seems like an efficient problem solver kind'a guy, but might benefit from working on his finesse with people. |
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Post by Tertius Gaudens on Nov 21, 2014 13:55:45 GMT -6
Just got in my IxI's and they are pretty amazing. Been wearing them for about 4 hours and already can see a wear pattern from my phone. They are almost black and it looks like pretty much any substantial crease is going to show up as a nice and vibrant blue. Could not be more excited about these.
Concerning "selvedge shirtgate" (Gustin seems to be having a lot of these "product-gates" these days), their business model seems to make it a little more likely for something like this to happen, especially given that they seem to have almost zero control over the construction of their products. It should still be on them to make it right, though. I think that a decent discount would be a reasonable solution, but I'm not sure simply cutting the price down to a non-selvedge shirt is quite enough here. I mean, with that, you are pretty much just paying full price for the garment you are receiving. These shirts are non-selvedge shirts now, if they are going to discount them they should be discounted to a "non-selvedge shirt that is not the shirt I ordered" price. Just my thoughts on this. It doesn't affect me directly, but between this and all of the other issues with their shirts, I've pretty much decided never to buy one from them, which is a shame because they score some pretty awesome fabrics.
I've been pleased with all of the jeans I've received from them, though. And these Italian IxI's are looking to be my next favorite pair of denim.
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Post by Griffin on Nov 21, 2014 14:05:05 GMT -6
I just question the competense of a cutter cutting of the selvadge. As always, Gustin finds supernice things, only to get them butchered by the shop. US-made, but from people of the street?? Im not gonna gamble anymore unless there is something i just need to have.
Love Gustin. Dont love sew-shop. (bad sew-shop) *beats sew-shop with a large stick*
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Post by brentkuz on Nov 21, 2014 16:15:40 GMT -6
jockohomo seems to have pretty interesting perspectives in to how companies treat customers. I wonder what he thinks of this.. That's an easy one, I would email them and tell them to not send it and give me store credit for the full amount. If I was brentkuz I would ask for a refund. I don't get if you were me you'd ask for a refund? Was that a shot at me? |
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Post by Winterland on Nov 21, 2014 16:21:47 GMT -6
That's an easy one, I would email them and tell them to not send it and give me store credit for the full amount. If I was brentkuz I would ask for a refund. I don't get if you were me you'd ask for a refund? Was that a shot at me? I don't see it as a shot, just what he would do. |
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