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Post by Concerned on Oct 1, 2014 12:30:37 GMT -6
I’ve never seen such terrible reviews… www.yelp.com/biz/lawless-denim-and-co-phoenixI find this quite concerning. Anyone here have a rebuttal? Anyone here have a complaint? I have no vested interest in seeing Lawless succeed or fail… but this is currently preventing me from buying anything from them. Thanks all |
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Post by Deleted on Oct 1, 2014 12:51:38 GMT -6
By looking at your member name, are you coming to this forum to just try to bad mouth Lawless?
Anyway, this is an old topic that people has been moved on from it. We are waiting for the feedback and execution from the Lawless' KS campaign. That will be a better indicator than some Yelp reviews.
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Post by Dirty_Denim on Oct 1, 2014 13:09:19 GMT -6
Considering you posted anonymously it would lead me to believe you are someone we likely know.
Reviews can be a bad indicator mostly because upset people are more likely to say something about a brand than a happy customer. I am sure there are plenty of Lawless items being worn that the people pay respect by telling a friend about it or jumping on a forum. I mean who goes on yelp for selvedge denim reviews anyway...People looking to sabotage a guy. Example: My wife isn't running around telling everyone how great a man I am but if I cheat on her the whole world would know. With that said Roman went to Kickstarter to fix his issues with production as there was a big demand for the product he couldn't keep up with.
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Post by Concerned on Oct 1, 2014 13:12:25 GMT -6
My member name is concerned, not hate. I'm not coming to this forum to try to bad mouth Lawless... I have no vested interest in seeing Lawless succeed or fail…
The Yelp reviews make lawless look like they’re not even worth dealing with (which I don’t know if that’s really the case or not) so I made this thread to give them a chance of getting me and others in doubt as customers by getting others perspectives rather than just going by what is on Yelp and passing them by… Thank you for your response.
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Post by Concerned on Oct 1, 2014 13:17:21 GMT -6
Considering you posted anonymously it would lead me to believe you are someone we likely know. Reviews can be a bad indicator mostly because upset people are more likely to say something about a brand than a happy customer. I am sure there plenty of Lawless items being worn that the people pay respect by telling a friend about it or jumping on a forum. I mean who goes on yelp for selvedge denim reviews anyway...People looking to sabotage a guy Example: My wife isn't running around telling everyone how great a man I am but if I cheat on her the whole world would know. With that said Roman went to Kickstarter to fix his issues with production as there was a big demand for the product he couldn't keep up with. Excellent points. |
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Post by matt on Oct 1, 2014 13:31:25 GMT -6
I’ve never seen such terrible reviews… www.yelp.com/biz/lawless-denim-and-co-phoenixI find this quite concerning. Anyone here have a rebuttal? Anyone here have a complaint? I have no vested interest in seeing Lawless succeed or fail… but this is currently preventing me from buying anything from them. Thanks all If you read through the updates on Kickstarter, you'll see that Roman alluded to this in one of his many updates. As someone who has read the same Yelp review, I asked Roman about this. He was very open and forthright - he explained everything he did to accommodate the customer, including exchanging the denim, and refunding the customer. Did you read through his positive reviews on Facebook? Roman is a frequent guest of this forum, and I'm sure he'd be happy to speak to your concern. You could call him at the shop or email his as well. He's very accessible. |
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Post by Winterland on Oct 1, 2014 14:21:26 GMT -6
Welcome to the forum Concerned. It is a valid question as some of us here did see that also. We really haven't discussed it on this forum till now. It was mentioned somewhere else that there were a few hard to please customers.
Maybe Roman can fill us in.
Feel free to become a member and stick around.
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Post by Deleted on Oct 1, 2014 14:53:54 GMT -6
Welcome to the forum Concerned. It is a valid question as some of us here did see that also. We really haven't discussed it on this forum till now. It was mentioned somewhere else that there were a few hard to please customers. Maybe Roman can fill us in. Feel free to become a member and stick around. The very first post from this anonymous user is about bashing a vendor. I don't know why but suddenly, I understand what "Mr Randal" was thinking. |
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Post by Dirty_Denim on Oct 1, 2014 15:57:41 GMT -6
Welcome to the forum Concerned. It is a valid question as some of us here did see that also. We really haven't discussed it on this forum till now. It was mentioned somewhere else that there were a few hard to please customers. Maybe Roman can fill us in. Feel free to become a member and stick around. The very first post from this anonymous user is about bashing a vendor. I don't know why but suddenly, I understand what "Mr Randal" was thinking. I'm glad you said this because it is likely how Mr. Randal felt considering it was started by him. so TY |
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Post by Deleted on Oct 1, 2014 21:58:00 GMT -6
Eh, I think it's valid. I'm also waiting on people's reviews before jumping in, regardless of Roman cleared it up or not.
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Post by matt on Oct 1, 2014 22:01:37 GMT -6
Eh, I think it's valid. I'm also waiting on people's reviews before jumping in, regardless of Roman cleared it up or not. You need to consider how many folks don't make the public domains with their favorable words. Dirty Denim summed that up perfectly. He's got great reviews on FB as well. I do see your point. You've got time to decide as a KS. |
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Post by roman on Oct 2, 2014 0:22:47 GMT -6
Hey guys, I’d like to go ahead and address your Yelp review concerns. Since opening last October with team of less than 15 employees, Lawless has custom-made and delivered over 700 pairs of jeans by putting in long hours and working six to seven days a week. To accommodate the high product demand generated by mostly by referrals and word-of-mouth, our in-store manufacturing has since relocated to a larger facility but is still based in Phoenix. Out of the 11 reviews that we have received on Yelp, four of those have been negative. We take our negative feedback very seriously and try very diligently to make each situation right. That being said, even after giving a full refund and allowing them to keep their product, for some individuals that still isn’t enough. We also take the time to reach out to each of these individuals personally, unfortunately one of these we have failed to reach out to are unable to locate them in our database which makes us question the validity. Any time a customer notifies us of a concern we immediately address the problem and we send them out another pair of jeans as it can be difficult to address a concern when we are not made aware of it to begin with. We are completely committed to or customers.
Please note that on our Facebook page we have over 70 reviews with a 4.5 out 5 star rating.
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Post by roman on Oct 2, 2014 0:26:25 GMT -6
I am happy to answer any question you may have. The bottom line the only reason someone left upset was because they decide to stop working with us. Not because we did not want to work with them. As for yelp look a little deeper and you will see more 5 start reviews on yelp that yelp " could not recommend." As the yelp associate told me for $500.00-$2000.00 a month he could help me move my positive review to the top. In other word I have to pay to play.
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Post by ickes on Oct 2, 2014 0:39:32 GMT -6
Thank you very much for the reply Roman. Personally I pay no attention to Yelp reviews and I have no reservations about your integrity whatsoever. I did not need to hear a response to these reviews to feel comfortable purchasing from Lawless but others did, and hopefully this will make them feel at ease.
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Post by Dirty_Denim on Oct 2, 2014 5:35:33 GMT -6
Like I said anyone that is Yelping a denim brand is not anyone who understand custom made clothing or denim for that matter. Yelp all you want, I don't give a shit because I am my own damn judge.
My wife & I use Trip Adviser for our pre vacation planning & almost always see the typical hater review. There is a hotel chain that had a decent amount of negative reviews (2 out of 10) but we thought it look amazing & was priced right. Needless to say we only stay there no matter where we go & usually laugh when we witness some of the things someone else found negative & we don'y care about.
As the saying goes...When in Rome live like a Roman but wear his clothes too
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Post by colerussell on Oct 2, 2014 7:40:26 GMT -6
It's awesome of you to take the time to address those concerns, Roman.
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Post by Deleted on Oct 2, 2014 8:10:26 GMT -6
Roman, thanks for stopping by to tell us what had happened.
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Post by roman on Oct 2, 2014 8:22:07 GMT -6
Thank you guys for understanding and the support.
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Post by Old26 on Oct 2, 2014 8:42:46 GMT -6
I don't put 2¢ worth of value into Yelp and don't use or read their reviews any more.
Why? I got burned a number of times by "fake positive" reviews. Give me a break - if you're going to come in here and start a thread like this, put your "face" on the post. Anonymously is a cowardly way to do this, and frankly, in the future, this sort of post may get nuked.
If you have a concern based on YOUR experience, put it up in a respectful fashion to be discussed. Otherwise, I think it will just go in the bin.
Internet "reviews" and other opinions are worth little if you don't have a reputation to back them up. A community like this is intended to do just that. I trust many of the folks here that I've gotten to know over the last year, and some over years in other forums. I rely upon them to give me solid info/advice.
If you want that sort of thing here, there will be ways to go about it. Thanks to Roman for coming in and giving us his account. I think it took guts to do this because he knows that people here and elsewhere are very vocal. We won't sugar coat things here, but we won't use the above method to rate vendors and members either...
Scott
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Post by Deleted on Oct 2, 2014 10:25:31 GMT -6
Yelp is a turd. Their allowance for vendors to pay to remove negative reviews, or pay to promote positive reviews completely discounts them as a serious review site. Also 16 reviews isn't a great sample set of data (though you have to work with what you have sometimes). I had the same concerns initially, but saw Roman's responses on the KS campaign, FB, my emails, and eventually here and am pretty excited to see the finished product(s).
Like the others have said...if you really wanted your concerns to be taken seriously...why not use a non-trolly name and contribute a bit or ask questions in a few of the other threads about an issue that had likely been addressed?
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Post by davelewis on Oct 2, 2014 10:49:07 GMT -6
Don't use yelp. Some people you can't make satisfied no matter what you do, and that is the way it is. I look forward to ordering myself, and thanks for coming on to discuss Roman.
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Post by Old26 on Oct 2, 2014 10:59:33 GMT -6
Don't use yelp. Some people you can't make satisfied no matter what you do, and that is the way it is. I look forward to ordering myself, and thanks for coming on to discuss Roman. I see them as about as valuable as movie reviews, which is to say, useless. |
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Post by matt on Oct 2, 2014 11:35:11 GMT -6
If we really want to change the "Yelpers" who take that word as the gospel, perhaps we (the collective supporters of Lawless), provide feedback out there when we get our denim from Roman. He's been open and transparent throughout the process. I'd be willing to praise the effort and quality to help offset the bad with some good.
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Post by Old26 on Oct 2, 2014 11:42:10 GMT -6
If we really want to change the "Yelpers" who take that word as the gospel, perhaps we (the collective supporters of Lawless), provide feedback out there when we get our denim from Roman. He's been open and transparent throughout the process. I'd be willing to praise the effort and quality to help offset the bad with some good. I fully expect that the membership here will do just that. And I also expect Roman to come in and take the commentary to heart and learn from it - good and/or not. Again, we will only allow for respectful dialog here with our members and vendors. If everyone wants a place to learn and enjoy, that's the way it's got to be - and will be. |
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Post by matt on Oct 2, 2014 11:44:59 GMT -6
If we really want to change the "Yelpers" who take that word as the gospel, perhaps we (the collective supporters of Lawless), provide feedback out there when we get our denim from Roman. He's been open and transparent throughout the process. I'd be willing to praise the effort and quality to help offset the bad with some good. I fully expect that the membership here will do just that. And I also expect Roman to come in and take the commentary to heart and learn from it - good and/or not. Again, we will only allow for respectful dialog here with our members and vendors. If everyone wants a place to learn and enjoy, that's the way it's got to be - and will be. So is your icon you ruling the forum with an iron fist?  |
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